Consent for service provision



Consent is a significant aspect of client rights and responsibilities and risk management.  Just-for-u seeks to ensure that clients have a clear understanding of the service to be provided.


  • Terms of Business

  • Consent to Share Information

  • Privacy and Confidentiality Policy/procedure



  • Information is to be provided to the client in a form and language they can understand, taking into account any disabilities or impairment they may have and taking into account matters such as stress or pressure.  

  • The Coordinators provides the client with sufficient information for there to be a genuine understanding of the nature of the service.  

  • The Coordinators should be aware that a client may prefer to discuss service options in the presence of family and/or friends.  To ensure that privacy is respected, a client should be asked for their preference.

  • If a client expressly asks not to be told information.  This should be documented clearly on their record and preferably signed by the client/consumer.

  • The Coordinators must ensure that the client, parent or guardian has read and understands the information provided (outlined in the Terms of Business) about the:

    • Service to be provided

    • Location of the service to be provided

    • Frequency of the service to be provided

    • Cost of the service to be provided – including cancellation fees

  • The Coordinators must ensure that the client, parent or guardian subsequently signs relevant documents eg Consent to Share Information, Terms of Business, relating to consent, offers a copy to the client and then incorporates them in the client record.

  • The Coordinators must ensure that clients are made aware that all information collected will be kept confidential.

  • When required, interpreters must sign the request/consent form to the effect that they have acted as an interpreter for the client/consumer during the consent process.

  • All attempts to obtain an accredited interpreter should be exhausted before using family or friends as the interpreter.

Exceptions to the General Principles of Consent


  • The adult unable to give consent – where a person aged eighteen years or over is unable to consent due to a range of physical, mental or psychological conditions, substitute consent and decision-making must be arranged.

  • Period of consent validity – best practice suggests that consent should be gained each time a service is to be provided.

Competency to Give Consent


  • A person is assumed competent until proven otherwise.  If a decision is made that a client is not competent to take a decision, it is up to Just-for-u to demonstrate a clear process of assessment and evaluation prior to a decision being made.  It is clearly imperative that this be documented in the client record.  Full reference and consideration of assessments made by other clinicians is required.


Consent By/For a Child Minor


  • Appropriate informed consent must be obtained for all clients under the age of 18 years.


In Home
Care Specialists

Delivering peace of mind for all

your care needs in all locations around 
Melbourne & some regional centres


Just for u Care comprises of a specialist team of dedicated care professionals committed to providing quality Elderly and Disability Care to all Melbourne suburbs.

Just for-u-Care Pty Ltd ABN  91 152 482 221

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