Open Position: Rostering Coordinator

Purpose

Roster Coordinators are responsible for ensuring that all shifts are filled in a professional, accurate, and timely manner.

Scope

Roster Coordinators work with the Rostering Manager and Care Consultants to match individual clients and their identified needs with appropriately skilled and qualified support workers to support clients to exercise choice and independence.

Appointment

Roster Coordinators may be employed on a casual/part-time or full time basis.

Reporting To

Office Manager; Rostering Manager.

Position Requirements

Essential

• Criminal Record Check completed.

• WWCC – when required

• Customer service and relationship management skills

• Ability to multi-task

• Time management and task prioritising skills

• Effective communication skills including accurate and professional documentation.

• NDIS Worker Screening Check clearance

• Satisfactory completion of the NDIS Code of Conduct Disability Worker Induction Module (NDIS)

• Ability to work in a team and maintain effective communication with clients.

Desirable

• Qualification in a health/community related discipline

• Understanding of OH&S

• Effective communication skills

• Cert III in Aged Care, Community Care or Disability Care

• Second language

• Ability to provide Support Workers with client information in an understandable format

• Ability to assist Support Workers in recording incidents/hazards or complaints

• IT skills

Physical Requirements For The Role

• Sitting for long periods of time

• Repetitive work ie. word processing

Critical Work Demands	Continuous	Frequency
Repetitive hand/wrist movement	Yes	No
Lifting and carrying item less than 5kg	No	Yes
Lifting and carrying item over 5kg	No	Yes
Sitting	Yes	Yes

Performance Review/ Support

• Appraisal will be conducted – timeframe depends on hours worked

Position Details

IT Skills

Use of the electronic client and staff management systems
Rosters (shifts) filled in a timely manner

Effective Communication Skills

Provision of clear information to support workers in relation to client services/supports
Reduction in queries from support workers in relation to the services/supports to be provided to each client
Ensuring suitable match between client individual needs and support worker skills and knowledge
Positive client feedback
Positive support worker feedback
Telephones are answered in a timely manner

Client independence and participation in decision making and choice

Records reflect communication with client related to their participation and decision making about when secrecies are to be provided and who will provide services.

OH&S

Assisting support workers to record incidents/accidents/ complaints in a timely manner
Reporting incidents/accidents verbally and in writing as per Incident Management policy procedure.

Continual Improvement

Identify and communicate improvement opportunities

Complying with legislation, regulations and other external requirements

Awareness of where to find external compliance requirements.

Professional development

Completion of any required training

Quality policy statement

Practice demonstrates understanding of the quality policy statement eg respect, safety and wellbeing of clients

Why Work With Us?

When you join Just For U Care, you are joining a tight-knit team of passionate and supportive care specialists making a difference to the lives of their clients and local community. Our supportive and friendly team enjoy numerous benefits, including ongoing professional development and training, great pay, flexible hours and a great organisational culture (including team bonding and social activities).

To apply for this position, please fill out our application form: